Refund Policy

Last updated: September 10, 2026

Your satisfaction is our top priority at Palmer Fragrance & More. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

Please note: Due to the nature of fragrance products, we are unable to accept returns on opened or used items unless the product is defective or damaged.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund amount.

Exchanges

If you received a damaged or defective item, we will gladly exchange it. Please contact us within 7 days of receiving your order with photos of the damaged product.

Non-Returnable Items

• Opened or used fragrance products
• Gift cards
• Sale or clearance items (unless defective)

How to Start a Return

To initiate a return or exchange, please contact us at support@palmerfragranceandmore.com with your order number and reason for return. Our team will guide you through the process.