Frequently Asked Questions

Have questions? We've got answers! If you don't find what you're looking for here, feel free to reach out to us at support@palmerfragranceandmore.com.

Orders & Payment

How do I place an order?

Simply browse our store, add your favorite items to your cart, and proceed to checkout. We accept all major credit cards and other secure payment methods.

Can I change or cancel my order after placing it?

We process orders quickly! If you need to make changes or cancel, please contact us within 24 hours of placing your order. After that, we cannot guarantee changes can be made.

Is my payment information secure?

Yes! All transactions are processed through secure, encrypted payment gateways. We never store your full payment details.

Shipping & Delivery

How long does shipping take?

Domestic orders typically arrive within 5–7 business days for standard shipping, or 2–3 business days for expedited shipping. International orders may take 10–21 business days.

Do you ship internationally?

Yes, we ship to many countries worldwide! Please note that international customers are responsible for any applicable customs duties or import fees.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number. Use it on the carrier's website to follow your package's journey.

Returns & Refunds

What is your return policy?

We accept returns on unused, unopened items within 30 days of delivery. Please visit our Refund Policy page for full details.

What if my order arrives damaged?

We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damaged item, and we'll make it right.

Products

Are your fragrances suitable for sensitive skin?

We recommend reviewing the ingredient list for each product. If you have known sensitivities or allergies, please consult with a healthcare professional before use.

Do your fragrances contain alcohol?

Some of our fragrances do contain alcohol. Product descriptions include ingredient information to help you choose the right scent for you.

Do you offer gift wrapping?

Yes! We offer gift wrapping options at checkout — perfect for making someone's day extra special.